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CRM Email Marketing Manager
Job Location: Las VegasReporting to the Chief Marketing Officer, you will be responsible for driving player engagement and retention through email marketing, and loyalty and retention programs. You will work to optimize revenue across our network by creating player programs and crafting communications.
You have experience managing a complete email marketing lifecycle from list-building to conversion, retention, win-back, upsell and cross-sell strategies. You have demonstrated customer conversion, engagement and retentionskills, and know how to create marketing communications copy that drives action. You can successfully and seamlessly integrate both bulk and targeted email programs with a completepromotions calendar to keep players engaged, and continually work to extend ouraverage player lifecycle and LTV.
Customer Service Director
Job Location: Las VegasZEN Entertainment, a leading developer of online social and casual free-play casino-styled games, is seeking a qualified, passionate self-starter who works well with people to further develop and manage ZEN's customer service department. You will be a key contributor and integral part of the team by ensuring the level of customer service provided to ZEN's players is superior to our competition
Product Manager: Core Gaming
Job Location: San FranciscoZEN Entertainment, a leading developer of social/casual free-play casino-styled casino is seeking an experienced game producer and/or product manager who understands Game Production, Game Publishing, Poker, Video Poker and other casino-styled game mechanics. Working as part of a cross-functional team (including alongside a Product Manager – Social Gaming, who will be focused on the social and achievement-based aspects of our game design), you will bring your understanding of the poker and casino-styled digital games space, with the goal of implementing features and functions that appeal to online poker players in order to maximize player attraction, retention and monetization. You will use your accumulated experience, competitive insight and player feedback to continuously anticipate changing player needs and implement features to address those needs into our product roadmap.
You will be a key contributor and an integral part of the team by providing the Product Management Group with market intelligence and thought leadership in the poker and casinostyled gaming segment. You will be responsible for developing product strategy and design, pricing, positioning and messaging